Join Our Team
The science is clear - we must urgently work towards preventing the devastating effects of climate change. By increasing corporate ambition, the SBTi mobilizes the private sector to take the lead in climate action.
If you would like to join our mission, take a look at our vacant roles below.
Available positions:
Location: UK
The Science Based Targets (SBTi) initiative is looking for a Product Support Associate to be the primary point of contact for supporting companies with product issues they encounter when using the new SBTi Services Validation Portal. This is custom built software, SBTi Services launched in October 2024, and we are looking for a dedicated team member to lead on identifying and reporting technical issues and communicating updates to customers. This role bridges the gap between users and the development team, ensuring a seamless experience for portal users while enabling the rest of the Target Operations team to focus on core services.
Key Responsibilities:
Act as the first point of contact for companies experiencing technical issues with the portal.
Troubleshoot and triage user-reported issues related to portal functionality, login/access, and basic data input/output errors.
Provided prompt, accurate technical assistance to companies on using portal features effectively.
Maintain high levels of customer satisfaction.
