Join Our Team
The science is clear - we must urgently work towards preventing the devastating effects of climate change. By increasing corporate ambition, the SBTi mobilizes the private sector to take the lead in climate action.
If you would like to join our mission, take a look at our vacant roles below.
Available positions:
Location: United Kingdom
The Science Based Targets (SBTi) commercial subsidiary - SBTi Services is seeking a Customer Support Manager to lead an existing support team of associates, responsible for replying to hundreds of incoming email queries per month.
Key responsibilities include:
- Customer Support Leadership: Lead and manage a small worldwide team of support associates. Ensure they have the tools and expertise to provide prompt, accurate information via email correspondence. Set a high standard of service and hold the team accountable to maintain it.
- Product Support for Portal Users: Act as a primary contact for companies with questions relating to the Validation Portal or raise bugs where companies face issues. Provided prompt, accurate technical assistance to companies on using portal features effectively. Daily triage of the team inbox.
- Stakeholder Collaboration and Product Improvement: Serve as a link between portal users and internal teams, working closely with the product manager and product support associate to ensure alignment between technical support and service delivery. Provide key insights feedback to the development team based on user experiences to improve portal usability and functionality.
Location: United Kingdom
SBTi Services is seeking a high-performing, process-driven Operations and Validations Associate to serve as a pivotal resource within our operational pool.
Key responsibilities include:
- Perform due diligence to determine the eligibility of companies to participate in the SBTi system.
- Review company information, including confidential documents, with attention to detail and utmost accuracy.
- Communicate directly and clearly with customers via email to retrieve missing documentation and deliver registration/validation results.
